FAQ's

What is your minimum order?
Our minimum order for screen printing is 12 shirts. This includes reorders. If a design has 5 colors or more the minimum is now 100.
Our minimum order for Embroidery is 1. A one-time digitizing fee may be required.

What is the standard turnaround time?
Our standard turnaround time is 7-10 business days plus shipping time. Extremely complex orders may require additional time for production. You will be informed of any changes in our standard turnaround time before placing your order.

Do you offer rush service?
We do offer a 5-day rush service, but sometimes it is not available. A 10% charge of the whole order will be required. Please contact us to check availability.

When does the turnaround time begin?
Once final approval has been signed off, and payment has been made. If there is a delay in your final approval or payment, the due date may be pushed back.

Can I do sweatshirts and t-shirts in the same order?
Yes, you can mix and match garment styles in the same order. The design must remain the same for the entire order.

Can I change ink colors on my order?
Yes, you can, but we do require a minimum of 12 pieces per colorway. There is a $15 charge per color change.

What ink colors do you offer?
For screen printing, we use Pantone color match at no extra cost.
For embroidery, we use Madeira Poly. If you have standard Pantones, we will match as close as possible to the right thread.

Do I need to pay for my order in advance?
We do require 50% down unless you have been pre-approved for NET30. We do offer a 10% discount on the entire order if payment is made before production begins.

Can I provide the shirts for printing?
Yes, shirts can be provided by the customer for printing. Just let us know so we can quote you accordingly.