Ordering

Select a style garment or garments.
First, pick a style of clothing or multiple styles from our product section. If you are not able to find what you are looking for, please contact one of our specialists.

Knowing what design you want on the garments.
We except a wide variety of file formats. Anywhere from jpegs, pdfs, Illustrator or Photoshop. If you do not have a design already, no problem, let us know what you are looking for, and we will have one of our designers work with you to get the design you are looking for.
 

Submitting an order and speeding up the process.
We know that your time is precious. Last thing we want to do it waste your time with back and forth emails. Below is a list of information we require before we can move forward.
- Company info (Name, Contact Name, Address, Phone)
- Due date
- Style of garment
- Sizes (Example: 30-Smalls, 50-Large, 10-2XL)
- Design

Having all this info when submitting an ordering will speed up the process significantly. Most orders can be processed for final approval within 24 hours.

Mock-ups
Our artists will work with you to ensure your design is how you want it. We use high-quality images so you can see how your design will look on the garment. We will have the design size listed on our mock-ups. Actual sizes and location compared to the mock-up may differ ever so slightly.
 

Finalizing Your Order
Once all the information is collected for the order and the design has been approved, we will send you a final approval that you must sign off on before production starts. Please review carefully. ESM will not be held liable for errors regarding the order. These include errors in the design and/or mistakes on clothing sizes. 
 

Order Production
Once the final approval has been approved, we will begin production. Standard production time is 7-10 business days.

Receiving Your Order
Once production is complete, a shipping label is created. You will receive an email letting you know that your items are completed and will also have the tracking info.
 

If you have any questions regarding our ordering process, please let us know at sales@esmpromo.com